Dispatch and Delivery
We aim to dispatch all orders placed on the same day or within one working day, dependent on time of order placement and stock levels. Please bear in mind that Saturday and Sunday and Bank Holidays are not classed as working days. If you are located in Ireland you will usually receive your order within a maximum of 3-5 working days although we do not guarantee this. Delivery times to other destinations vary but we always aim to get the goods to you as quickly as possible. If your order is for a special occasion then please tell us when you are placing your order as we’ll always do our best to meet your deadlines. We will not be held responsible for the goods once they have been passed to the courier or postal service,
Please note that we use DPD and due to COVID-19 and unprecedented demand while working within Government guidelines they will deliver your item as quickly as they can. At present due to COVID 19 our couriers will not require a signature. DPD will also contact you by text message or email with information regarding your delivery.
Our carrier will attempt to deliver only to the address you have given us so please make sure it is correct and that you supply a contact telephone number. If they are unable to deliver at your residence they will bring the parcel back to your closest depot. They will normally keep at their local depot for approximately 3-4 days before returning it to us.
If goods are returned to us because they could not be delivered then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time, which will be at the full cost of the delivery ticket, and not a reduced delivery cost.. Should you not require us to re-send the parcel, you will be refunded the cost of the goods less a €2 administration fee.
We carefully pick and then double check each order to make sure that you get exactly what you wanted but very, very occasionally we make mistakes (after all, we’re only human!) so we strongly recommend that you examine your order as soon as it arrives and let us know if there are any discrepancies. If there’s a problem, you need to let us know within 48 hours of receiving your order so we can cross-check our stock and find out how the error occurred. We will not accept claims for shortages if you do not advise us within this time
Where the Buyer requests extra or special packing the Seller shall be entitled to charge the full cost of the same. Any such packing shall be at the Buyer’s own risk and no warranty is given as to the suitability or fitness or otherwise of such packing for its purpose.